Migrant’s Handbook

Emergency assistance in Russia
In case of an emergency, a threat to life and health (ambulance, fire, police, rescue service):
from a mobile phone, the single number of all services is 112 (the call is available without a SIM card, with zero balance and a locked phone keyboard);

from a landline phone:
Rescue Service — 01
Police — 02
Ambulance — 03
In case of gas leakage — 04

Embassy of Cameroon in Moscow in the Russian Federation
Address: 115127, Moscow, ul. B. Ordynka, 35
Phone number: +7 495 951-33-03, +7 495 951-33-57, +7 495 951 3598
Fax: 7 495 951-36-86
Email: ambacamoscow@yahoo.fr
site: www.ambacam.ru

Staff:

  1. G. Mahamat PABA SALE -Ambassador Extraordinary and Plenipotentiary
  2. Ms. Marguerite Florence EFFA NGAMBA (Marguerite Florence EFFA NGAMBA) ) – Minister Plenipotentiary, Counselor-Envoy
  3. G. Justin TANGA BIANG (Justin TANGA BIANG) – Second Counselor
  4. G. Jean Cottin Gelin KOUMA (Jean Cottin Gelin KOUMA) – Cultural Advisor
  5. G. Christopher EBEKU NGOMO – First Secretary for Consular Affairs

Working hours
Monday, Wednesday and Friday: 10h00 to 16h00
Tuesday and Thursday BY APPOINTMENT ONLY (and urgent visas)

Diaspora of the Republic of Cameroon in the Russian Federation :
Phone: +79697774609 (from 09:00 to 21:00 )
Email address: inbox@diaspocam.ru (around the clock )
Website: https://diaspocam.ru/
Telegram Group:https://t.me/diaspocam
Work schedule: 24/7 (Daily)

Embassy of the Russian Federation in the Republic of Cameroon:
Address: Boulevard de l’URSS, Quartier Bastos, P.O. Box 488, Yaoundé, Republic of Cameroon
Phone number: +237 699-91-56-27; +237 697 06 67 04; +237 682 30 81 77; +237 222-20-17-14
Fax: +237 (2) 2220-7891
E-mail: russie.ambassade@mail.ru
Web: www.rusembcam.org; https://cameroun.mid.ru/ru/

All-Russian information services in the Russian Federation
https://гувм.мвд.рф/ — official Website of the Main Directorate for Migration of the Ministry of Internal Affairs of Russia

www.aiss.gov.ru — portal “Compatriots” (the state program of resettlement of compatriots in the Russian Federation)

www.trudvsem.ru — Work in Russia: the All-Russian database of vacancies of the Ministry of Labor of the Russian Federation

www.онлайнинспекция.рф — Electronic service of the Federal Service for Labor and Employment (with the possibility to send a statement on violation of labor rights)

Federal Agency for Nationalities Affairs
Address: 19 Trubnikovsky lane, Moscow, 121069, m. Barricadnaya, m. Krasnopresnenskaya, m. Smolenskaya, m. Arbatskaya

In case of discrimination on the basis of national, ethnic and religious affiliation, contact by phone: 8 (495) 966-44-20 (ext. 112) or by mail: monitoring@fadn.gov.ru

State authorities of the city of Moscow
Moscow Government
Website: mosopen.ru/goverment

Department of Labor and Employment of the City of Moscow
Address: 12 Dokuchaev Lane, Moscow, 107078
Phone: 8 (495) 679-47-23
Website: mosopen.ru/goverment/284

State Labor Inspectorate in Moscow (in case of violation of labor rights)
Hotline: 8(916) 085-81-03, (495) 343-91-90
Website: https://git77.rostrud.ru/

Commissioner for Human Rights in Moscow (monitoring compliance with the rights of foreign citizens by government officials)
Address: Moscow, Uspensky Lane, 14, p. 1
Phone: 8 (495) 957-05-85
Website: https://ombudsmanrf.org

Department of Health of the City of Moscow
Address: 43, Armory Lane, Moscow, 127006
In case of difficulties with obtaining medical care, including the provision of free medical care: The Unified Information Service of the city of Moscow — 8 (495) 777-77-77
Website: new.mosgorzdrav.ru

Department of Education of the City of Moscow
(problems with the child’s placement in school, enrollment in kindergarten)
Address: 129090 Moscow, Bolshaya Spasskaya str., 15, p. 1, 4

Unified Information Service of the city of Moscow
Phone: +7 (495) 777-77-77

For registration of citizens’ appeals to the Department, you can contact by phone: +7 (499) 369-31-48; +7 (495) 366-66-80

Prosecutor General’s Office of the Russian Federation
(protection of the rights of foreign citizens, appeal against illegal decisions and actions of officials)
Address: 125993, Moscow, B. Dmitrovka str., 15a
Phone: 8 (495) 987-56-56
Website: www.genproc.gov.ru

Commissioner for the Rights of the Child under the President of the Russian Federation
(in case of violation of the rights of children of foreign citizens)
Address: Moscow, GSP-3, Miusskaya square, 7 p. 1
Phone: +7 (495) 221-70-65; fax: +7 (495) 221-70-66;
Mail: obr@deti.gov.ru
Website: http://deti.gov.ru

Public organizations
Committee “Civil Assistance” (assistance to refugees and migrants)
Phone: 8-495 — 681-18-23, 8-495 — 681-15-32, 8-495 — 681-09-54, 8-495 — 681-05-27
Website: https://refugee.ru
In the case of a hate attack
Phone: 8903-577-55-87
Website: hatecrimes.ru

Russian Red Cross
Phone: 8 (499)126-75-71, 126-01-90
Mail: mail@redcross.ru
Website: redcross.ru

Charity Center for Survivors of Sexual Violence
trust: 8 (499) 901-02-01
Website: sisters-help.ru

Search and rescue team “LizaAlert” – a non—profit public association of volunteers
(in case of missing children, family members or friends)
Hotline: 8-800-700-54-52;
Mail: org@lizaalert.org
Website: https://lizaalert.org/

SILSILA is an application for combating violence against women and adolescents.
SILSILA will help you call for help and find a place to hide. When you press the help button on the main screen of the application, SILSILA sends a message with your coordinates to loved ones whose phone numbers you have indicated among trusted contacts, and also provides a list of places of help — a list of crisis centers and shelters where you can hide and stay. The application is available for download:
App Store — https://apps.apple.com/ru/app/silsila/id1453519207
Play Market — https://apkpure.com/silsila/com.silsila.mobile and Google Play –https://play.google.com/store/apps/details?id=com.silsila.mobile&hl=ru